Occasionally some files can become corrupt with strange results. One temporary solution can be to backup and delete the Setting folder. The backup is helpful in case this fix works, so that the state of the corrupt Setting folder can be examined to fix the bug.
Use the following steps to navigate to the Setting folder and complete the task.
Close the game.
Press Windows Key + R
In the entry box type %userprofile%\appdata and press enter, or click OK
In the new window navigate to C:\...\appdata\Local\Ironclad Games\Sins of a Dark Age\
VERY IMPORTANT STEP:
Make a backup and remove the folder from this location.
Right click on the Setting folder and select CUT. Navigate to your preferred backup location, right click within the backup folder and select PASTE.The next time the game is launched, it will generate a new Setting folder.
If the problem is fixed after, both the backup and the copy that fixed it are needed to diagnose and fix the problem. While in Diagnostics, right click the new Setting folder that fixed the issue and select COPY. Then right click your desktop and select PASTE.
It is very important that both of these folders are received by Ironclad. Please ZIP the backup and the fixed folders and send to firstname.lastname@example.org with a description of the problem that was fixed!