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Having trouble or need help with an issue? This page is a work in progress with the resources needed to troubleshoot Sins of a Dark Age issues.
 
Having trouble or need help with an issue? This page is a work in progress with the resources needed to troubleshoot Sins of a Dark Age issues.
   
  +
==[[Using Github for Bug Reports]]==
==How to Make an Official Bug Report Using GitHub==
 
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Github allows us to submit bug reports with screenshots in a way that can be tracked easily by the development team.  The progress of each bug can be seen here, and when it is resolved it can be closed.
==How to Find the Log File in the Soada Diagnostics Folder==
 
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==[[Finding a Log File]]==
==How to Delete Your Setting Folder to Improve FPS or Fix Issues==
 
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This page will help you locate the Log files from your gaming session.  The log files are important in tracking down bugs.
==Explanation for Ironclad Online Is Disabled and Failed to Join/Make Game Messages==
 
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==[[Replacing the Setting Folder]]==
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Occasionally some files can become corrupt with strange results.  One temporary solution can be to backup and delete the Setting folder.
   
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==[[Finding your Steam ID]]==
==How to Mute, Report, and Ignore Player Bad Behavior==
 
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When there is an error connected to your Steam account, such as an inventory error, finding your Steam ID allows the developers to fix any problems.
==Founders and Early Access Inventory Issues/Redemption==
 
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==Basic Support Help and Tips==
 
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==[[Common Error Messages]]==
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==[[Dealing with Bad Behavior and Harassment]]==
 
==[[Founders and Early Access Help]]==
 
==[[Basic Support and Tips]]==
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==[[Verify Integrity of Game Cache]]==
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==[[Checking Your Steam Cloud Settings]]==
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==[[Manually Finding Crash DMP Files]]==
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==[[Reporting Suspicious or Automated Behavior]]==
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[[Category:Support]]

Latest revision as of 07:53, 3 June 2015

Having trouble or need help with an issue? This page is a work in progress with the resources needed to troubleshoot Sins of a Dark Age issues.

Using Github for Bug Reports[edit | edit source]

Github allows us to submit bug reports with screenshots in a way that can be tracked easily by the development team.  The progress of each bug can be seen here, and when it is resolved it can be closed.

Finding a Log File[edit | edit source]

This page will help you locate the Log files from your gaming session.  The log files are important in tracking down bugs.

Replacing the Setting Folder[edit | edit source]

Occasionally some files can become corrupt with strange results.  One temporary solution can be to backup and delete the Setting folder.

Finding your Steam ID[edit | edit source]

When there is an error connected to your Steam account, such as an inventory error, finding your Steam ID allows the developers to fix any problems.

Common Error Messages[edit | edit source]

Dealing with Bad Behavior and Harassment[edit | edit source]

Founders and Early Access Help[edit | edit source]

Basic Support and Tips[edit | edit source]

Verify Integrity of Game Cache[edit | edit source]

Checking Your Steam Cloud Settings[edit | edit source]

Manually Finding Crash DMP Files[edit | edit source]

Reporting Suspicious or Automated Behavior[edit | edit source]

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